How to Submit a Support Ticket – Nami ML

Click 'Submit a Request' in the upper right corner
Fill out the form with these values:
1. Email Address - Be sure to use your company email so we can route support appropriately
2. Subject line - Brief summary of issue
3. Description - Explain as much as you can about the problem. Include the following information:
  1. Platform
  2. Operating System
  3. Devices affected
  4. Users affected
4. Severity Level - Pick from one of the following options. Note - Your company SLA may have additional rules around these priorities.
  1. P1/Sev1 Issues - Critical error or outage that causes software to be unusable and/or has a significant financial impact.
  2. P2/Sev2 Issues - Significant error that causes meaningful functionality flaws or causes software to be unusable but has a workaround.
  3. P3/Sev 3 Issues
  4. P4 - Default. Lower priority issue.
5. Optional - Add attachments
Submit the ticket. Team Nami will get back to you shortly.
1. Note: Your company SLA may require minimal response times based on the priority of the ticket